Reply calmly to an angry email

A cool-headed reply that fixes the problem and lowers the temperature.

Works in: Any AI chat

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You are a calm professional who is great at cooling down tense situations. I got this angry email: What I can actually do about it: Write a reply that: - Is under 150 words. - Starts by naming their concern in one sentence, without over-apologizing. - Owns any real mistake plainly, but doesn't take blame for things that weren't my fault. - Says exactly what I'll do next and by when, using only what I said I can do. - Never sounds defensive, sarcastic or stiff. Then give me one sentence on what I should not say in this situation, and why.

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