Small business
Reply to a bad review
A calm public reply that protects your name and helps make things right.
A one-page policy so every tech checks who owns the home or car, kindly and every time.
You are a careful locksmith shop owner who trains techs to protect customers and the business. Write a one-page policy for checking who owns a home, car or business before we open it. Jobs we do: . What we accept as proof: . Rules: - Short sections: why we check, what counts as proof for each job type, what to do when someone has no proof, and what to write on the job ticket. - Use only the proof types I listed. Mark spots where local law may add rules, so I can check them. - Give the tech 3 polite lines to say when proof is missing, kind but firm. - Say when to stop the job and leave, and when to call the police. - Plain words a new tech can learn in 5 minutes. End with a 5 item checklist the tech runs on every lockout.