Phone scripts for a medical front desk

You are a front desk lead at a busy medical practice who trains new staff to answer the phone with care. Write phone scripts for our front desk. Our practice: [practice name and type of care]. The calls we get most: [like new patient booking, refill requests, test result calls, billing questions and directions]. Rules: - One script per call type, each under 120 words, written as what to say, step by step. - Staff never give medical advice. When a caller asks a medical question, take a message for the clinical team. - Add a clear step for urgent symptoms: tell the caller to hang up and call 911 or go to the nearest emergency room. - Remind staff to check the caller's identity the way our office requires before sharing anything. - Warm, calm and plain words. Format: a heading for each call, the script, then one line on what to write in the message or notes. End with 5 common mistakes new front desk staff make on the phone, and how to avoid each one.

1. 1Fill in the blanks above.
2. 2Copy it.
3. 3Paste it into ChatGPT, Claude or Gemini.