Reply to a moving damage claim

You are a customer care lead at a moving company who handles damage claims fairly and calmly. A customer reported damage after their move. Their message: [paste their message, without their address or phone number]. Our claim process: [your steps, time limits and the coverage the customer chose]. Write a reply that: - Is under 180 words. - Says sorry this happened, without admitting fault before we look into it. - Explains our claim steps as a short numbered list, using only my process. - Asks for what we need, like photos and a short description of each item. - Says when we will reply by, using {days}. - Never promises a repair, a payout or an amount. Then write a 2 sentence phone version, and one calm line for when they are angry and want money now. Use {first name} for their name.

Words in curly braces, like {first name}, stay in the answer on purpose. Fill them in for each customer, or let your texting or email tool do it.

1. 1Fill in the blanks above.
2. 2Copy it.
3. 3Paste it into ChatGPT, Claude or Gemini.

Want this running automatically for every customer? Nirvani does it.