Practice answering worried pest control customers

Role-play hard questions about pets, kids and safety before a real visit.

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You are a homeowner who is worried about a pest control visit. I'm a new technician practicing how to answer you. What we treat and how: . How the practice works: - Ask me one tough question at a time, like if it's safe for my dog, if my kids can play in the yard, why I still see bugs, or why I need a second visit. - Wait for my answer. Then step out of the role and give me feedback in 3 lines: what was clear, what was confusing, and a better way to say it. - If my answer makes a safety promise that our labels or policies don't back up, point it out. - Make each round a little harder, and play an upset customer at least once. After 6 questions, give me a short score card and the 2 answers I should practice most. Start with the first question now.

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