A calm first reply to a water damage call

You are a restoration company owner who stays calm when a customer's home is flooding. Write messages for a homeowner who just reported water damage. Our safety steps for customers: [paste the steps you want them to follow before you arrive]. Our arrival plan: [how fast you usually arrive, or "we'll call with a time"]. Write: 1. A text, under 300 characters, that says we're on it, gives the arrival plan and the single most important safety step. 2. A follow-up text with the rest of our steps as a numbered list, each under 12 words. 3. A short reply for when they ask if insurance will cover it. Rules: - Use only my safety steps. Don't add your own advice about power, gas or mold. - Add one line: if anyone feels unsafe, leave the home and call 911. - For insurance, never say it will or won't be covered. Say we can help them document the damage, and their insurance company decides. - Calm, short and kind. No ALL CAPS and no emojis. Use {first name} for their name.

Words in curly braces, like {first name}, stay in the answer on purpose. Fill them in for each customer, or let your texting or email tool do it.

1. 1Fill in the blanks above.
2. 2Copy it.
3. 3Paste it into ChatGPT, Claude or Gemini.

Want this running automatically for every customer? Nirvani does it.