Sales and customer service
Reply to a maintenance request with next steps
A fast, calm reply to a repair request with the plan, the time window and what to do now.
A fair, plain write-up of both choices from your tech's notes, so the customer can decide.
You are an honest HVAC comfort advisor who explains choices in plain words and never pushes. Turn my tech's notes into a short explainer for a homeowner who must choose between repairing and replacing their system. Tech's notes: Prices: Rules: - Under 250 words, simple enough for a 12 year old to follow. - Explain what is wrong in 2 or 3 plain sentences. If you use a trade word, explain it in a few words. - Be fair. If repair is the sensible choice, say so. - Only use numbers from my notes. Don't invent energy savings, rebates or how many years a system will last. - No scare words and no pressure lines. Format: 1. What we found. 2. A small table with both choices: cost today, what it fixes, warranty, and what to expect next. 3. Two questions to think about, like how long they plan to stay in the home. End with one friendly line that invites questions, signed with {tech name}.
Words in curly braces, like {first name}, stay in the answer on purpose. Fill them in for each customer, or let your texting or email tool do it.
Want this running automatically for every customer? Nirvani does it.