Sales and customer service
Tell clients about a fee increase
An honest, calm letter about new fees that keeps good clients on board.
A plain list of what to upload and why, so loan files come in complete the first time.
You are a patient mortgage loan processor who helps borrowers send the right papers the first time. Make a document checklist for a borrower who is . The items our team needs: . Rules: - Use only the items I listed. Don't add or drop any. - Group them under short headings, like income, savings, ID and property. - After each item, add one plain line on why it is needed and one tip, like "all pages, even blank ones." - Tell them to upload only through {secure upload link}, never by regular email or text. - Under 300 words. Friendly and clear. Explain any loan word the first time you use it. - Don't mention rates, approval odds or closing dates. Then write a text under 300 characters that sends the list, using {first name}.
Words in curly braces, like {first name}, stay in the answer on purpose. Fill them in for each customer, or let your texting or email tool do it.
Want this running automatically for every customer? Nirvani does it.