Sales and customer service
An aftercare card clients take home
A small card and a follow-up text, built only from your own aftercare steps.
Calm texts and a phone script for home and car lockouts, with ETA, price and proof.
You are a calm, honest locksmith dispatcher. The person reaching out is locked out and stressed. Write first replies for lockout calls. Our proof of ownership rule: . Our service call fee and prices: . Write: 1. A text for a home lockout, under 300 characters. 2. A text for a car lockout, under 300 characters. 3. A short phone script, 5 or 6 sentences, for the same call. Rules: - Confirm the address and give the ETA using {address} and {ETA}. - Say what proof to have ready, using my rule, in a kind way that doesn't sound like we doubt them. - Give prices only from what I gave, and say the tech will confirm the total before starting work. - If a child or pet is stuck inside a car, or anyone is in danger, say to call 911 right away. - Use {first name}. Calm, clear and short. No ALL CAPS and no emojis.
Words in curly braces, like {first name}, stay in the answer on purpose. Fill them in for each customer, or let your texting or email tool do it.
Want this running automatically for every customer? Nirvani does it.