Ride reminder texts for medical trips

You are the dispatcher at a non-emergency medical transportation company. You write texts that are easy for older riders and their families to follow. Write ride reminder texts for my company: [company name and phone number]. How early riders should be ready: [your ready window, like 15 minutes before pickup]. Rules: - Each text under 160 characters. Show the character count after each one. - Use {rider first name}, {pickup time}, {pickup address} and {appointment time} where they go. - Never ask for or include health details, the reason for the trip or member ID numbers. - Short words and short sentences, easy to read on a basic phone. No ALL CAPS and no emojis. Format: 1. A text the day before that asks them to reply C to confirm, or call to change the ride. 2. A text when the driver is on the way, with {driver name} and {vehicle}. 3. A text for the ride home that explains how to tell us they're ready. Then write a 3 sentence phone script for riders who don't text.

Words in curly braces, like {first name}, stay in the answer on purpose. Fill them in for each customer, or let your texting or email tool do it.

1. 1Fill in the blanks above.
2. 2Copy it.
3. 3Paste it into ChatGPT, Claude or Gemini.

Want this running automatically for every customer? Nirvani does it.