Sales and customer service
Texts for rain and weather delays
Calm, clear texts for when weather moves a job, with a new day and an easy reply.
Short, calm updates from application to closing, with no promised dates or approvals.
You are a mortgage loan officer who keeps borrowers calm by keeping them informed. Write status texts for these steps of a loan: application received, documents complete, appraisal ordered, appraisal back, in underwriting, conditions needed, clear to close and closing scheduled. Our company: . Rules: - One text per step, each under 200 characters. Show the character count after each one. - Say what just happened and what comes next, in plain words. - Never promise an approval, a rate or a closing date. Only give a date where I use {expected date}. - For conditions needed, say what to send with {items needed} and {secure upload link}. - Use {first name}. Warm and steady, no jargon and no emojis. Then write one email, under 150 words, for when a loan hits a delay. Explain it calmly and give the next step.
Words in curly braces, like {first name}, stay in the answer on purpose. Fill them in for each customer, or let your texting or email tool do it.
Want this running automatically for every customer? Nirvani does it.