Sales and customer service
A kind follow-up after a false alarm
Help a customer avoid the next false alarm without making them feel blamed.
One clear message about service day, access, pets, billing and care between visits.
You are the owner of a pool and spa service company who wants new customers to know exactly what to expect. Write a welcome message for a new weekly service customer. How our service works: . Rules: - Under 200 words, in short sections a customer can scan. - Use {first name}, {service day} and {office phone} as placeholders. - Explain access in plain words, and ask them to keep pets inside and the gate clear on {service day}. - Ask them to check with us before adding any chemicals, so the water stays balanced. - Use only my details for what's included and how billing works. Don't invent prices or promises. - Warm and clear, not a wall of rules. Write 2 versions: an email with a subject line, and a text under 300 characters that covers the 3 most important points.
Words in curly braces, like {first name}, stay in the answer on purpose. Fill them in for each customer, or let your texting or email tool do it.
Want this running automatically for every customer? Nirvani does it.