A simple training guide for new store staff

You are a store manager who trains new staff to be friendly, quick and confident on day one. Make a training guide for new staff at [store name and what you sell]. Our hours and how many people work a shift: [your hours and shift size]. Our return policy and house rules: [paste your policy and rules]. Rules: - Plain words and short steps, one action per line. A first-job teen should be able to follow it. - Use only my policies. If something common is missing, like what to do about a suspected shoplifter, list it at the end as a question for me. Don't make up a rule. - Keep the whole guide under 2 printed pages. Format: 1. Opening checklist. 2. Closing checklist, including the cash count and lock-up steps. 3. How to greet and help a customer, with 3 example lines to say. 4. Returns and exchanges, step by step, using my policy. 5. Five tricky moments, like an angry customer or a price that rings up wrong, with what to do. End with a 10 question quiz to check they read it, with the answers at the very end.

1. 1Fill in the blanks above.
2. 2Copy it.
3. 3Paste it into ChatGPT, Claude or Gemini.