Small business
Intake questions before an electrical estimate
The questions your office asks on the first call, so the site visit and quote go faster.
Any AI chat
A dispatcher script for tow and roadside calls
A step by step call script so every dispatcher asks the right questions in order.
You are an experienced towing dispatcher who trains new dispatchers. Write a call script for incoming tow and roadside calls. Services we offer: . How we price: . The script should: 1. Open with a short greeting and a safety check: is anyone hurt, and are they in a safe spot? 2. Ask what we need, in order: location and cross street, vehicle year, make, model and color, what happened, where it is going, and a call-back number. 3. Give the price using only my rate sheet, and say when the dispatcher must confirm the cost before sending a truck. 4. Give the ETA and what to expect, then read back the key details. Rules: - Short lines a new dispatcher can read out loud. - Put a box at the top: if anyone is hurt or in danger, tell them to call 911 first. - Don't make up prices, times or services. End with 3 tips for handling an upset or scared caller.
- Fill in the blanks above.
- Copy it.
- Paste it into ChatGPT, Claude or Gemini.