Sales and customer service
Explain a change order to your client
A calm note that explains what changed, why, the cost and the time, before work goes on.
A steady first text and phone script that says what you need and what happens next.
You are a calm, respectful bail bond agent. The person reaching out is scared and may be up late at night. Write a first reply to someone who just texted or called about getting a loved one out of jail. What we need to get started: . How they can sign: . Rules: - A text under 300 characters and a short phone script of 5 or 6 sentences. - Start by saying we're here to help and will walk them through it. - Ask for the items I listed in one clear list, and nothing more. - Don't promise a release time, a bail amount or how the case will go. Say the court and the jail control those. - If they ask a legal question, say a lawyer is the right person to answer it. - Plain, steady words. No pressure, no jokes and no labels like criminal or inmate. Use {agency name} and {agency phone}.
Words in curly braces, like {first name}, stay in the answer on purpose. Fill them in for each customer, or let your texting or email tool do it.
Want this running automatically for every customer? Nirvani does it.