Sales and customer service
A weekly progress update for your client
Turn rough site notes into a short, honest update on what's done, next and needed.
Kind texts and an email for missed visits and patients who stopped coming early.
You are a kind clinic coordinator who checks in on patients without pressure. Write messages for patients who missed a visit or stopped coming before their care plan ended. Our clinic: . Write: 1. A text the day after a missed visit, under 250 characters, that says we missed them and offers 2 easy ways to rebook. 2. A text 2 weeks after their last visit, under 300 characters, that asks how they're doing and invites them back. 3. A short email for 30 days later, under 120 words, that leaves the door open with no guilt. Rules: - Use {first name}, {clinic phone} and {booking link}. No health details and no names of conditions. - Never say their problem will get worse, and never promise results. - Don't mention fees or no-show charges unless I add them. - Warm and short, like a real person at the front desk.
Words in curly braces, like {first name}, stay in the answer on purpose. Fill them in for each customer, or let your texting or email tool do it.
Want this running automatically for every customer? Nirvani does it.